2014 Renovations at The Madison Concourse Hotel
The Madison Concourse Hotel and Governor’s Club is currently undergoing a significant first-floor renovation, which necessitates a number of changes in procedures for arriving at and checking into the hotel. Our first-floor lobby will be temporarily closed beginning December 15, 2014, re-opening in February 2015, resulting in the following adjustments:
If arriving by car
Please park in our underground garage and take the elevator to the second floor.
o For luggage assistance, please park in our short term parking. A member of our staff will be available at our Garage A level entrance.
Arriving at the airport
o Please call the hotel upon arrival for complimentary shuttle service. Please use the courtesy phone in the baggage claim area (located between Carousels 1 and 2, near Door 5) to let us know that you have your luggage and are ready to be picked up. The shuttle pick-up area is located outside baggage claim, Door 5. Please make a reservation at the Front Desk for your return trip to the airport. The airport is 5 miles from the hotel.
Front Desk & Guest Services
o The front desk and guest services including the business center will be temporarily moved to Conference Room I, located on the second floor.
o The Dayton Street Grille will be closed during this time. An alternative location within the hotel will be serving breakfast, lunch and dinner.
o Room service will be open throughout this time.
During this time of construction, we will be taking extra care to ensure that these changes do not impact our commitment to deliver the best service that we possibly can to you before, during and after your stay.
We greatly apologize for the inconvenience but we are excited for our new restaurant and lobby, the culmination of a multi-year renovation and restoration project.